At Nagano Tonic, we are committed to providing a seamless shipping experience for all our customers. Please review our shipping policy to understand shipping timelines, costs, and delivery expectations.
1. Order Processing Time
All orders are processed within 7-8 business days. Orders placed on weekends or holidays will be processed on the next business day. We will notify you via email once your order has been shipped.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method. Estimated delivery times vary depending on location and shipping service:
Shipping Fee:
| Offer | Delivery Address | Shipping Fee |
|---|---|---|
| Basic (1 bottle) | US International |
$9.95 * |
| Popular (3 bottles) | US International |
Free * |
| Best Value (6 bottles) | US International |
Free * |
Please note: Delivery times are estimates and may vary depending on factors beyond our control.
3. Shipping Confirmation and Tracking
Once your order ships, you will receive a confirmation email containing tracking information. You can use this information to monitor your shipment’s progress. If you do not receive a tracking email, please contact us at [Email Address].
4. International Shipping
We currently offer shipping to several international locations. Please be aware that:
- Customs and Duties: International orders may be subject to customs fees or import duties, which are the responsibility of the customer.
- Delivery Times: International deliveries may take longer due to customs processing times. We cannot control delays caused by customs.
5. Shipping Restrictions
Certain products may not be available for shipping to all countries due to restrictions or specific regulations. If we cannot ship to your location, we will notify you and provide a refund if needed.
6. Lost or Damaged Shipments
If your shipment is delayed, lost, or damaged in transit, please contact us at . We will work with the shipping carrier to resolve the issue and, if necessary, assist in processing a claim.
7. Contact Us
If you have questions or need further assistance, please reach out to our customer service team at [Email Address]. We are here to help.
